Massage Safety

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We need to talk about massage and safety.

If you haven’t already heard, Buzzfeed recently broke a story about abuse occurring in Massage Envy franchise locations. There has been a lot of conversation about the story online and in the news, which you may have seen. What you probably haven’t seen (unless you’re a part of our profession) is the uproar it has caused in the massage therapy community. Horror is a common emotion: who would do such a thing? Sadness: for the people who will be too fearful to receive the bodywork they need out of fear for their safety. And anger. Plenty of anger.

To be clear, this anger isn’t for the thousands of ethical massage therapists, managers, and support staff at Massage Envy. Whether you care for their business model or not, the vast majority of Massage Envy employees are out there doing their jobs, caring for clients, and earning a living, and they deserve our support. The anger is for perpetrators who violated the faith placed in them by trusting clients; the franchise owners, managers, and employees who allowed it to happen; and the organization that provided neither sufficient guidance nor real consequences for the people they allow to work in their name.

We want  you to know that we as a community of massage therapists are trying to do our best to hold ourselves and our organizations accountable, and work for changes at Massage Envy and elsewhere to make sure this never happens again.

But we also want you to know that we care about you. As a client and as an individual. Because you have a right to feel safe while getting a massage. And this goes whether you’re receiving a massage here or anywhere else.

So here are some promises to you:

Our promise

We will remain vigilant in our hiring. This includes extensive reference checks as well as basics such as double checking claims regarding certifications and licensure.

We re-commit to adhere to all state laws and abide by the the massage profession’s code of ethics.

We will give you access. You can check the status of the license of any massage therapist in the state here.1 If you need help finding information on out-of-state therapists as well, you can ask and we will direct you to the appropriate resources.

We will be proactive and regularly solicit feedback from clients about their experience. Big or small, positive or negative, we want to know your experience so that we can do our best and stop major issues before they start.

We will investigate ANY complaint of therapist misconduct, and share this process openly with you.

And as part of this, you have our word that:

  • We encourage you to report any misconduct to your massage therapist’s supervisor2, to their licensing agency, to law enforcement3, or to all three.    
  • We will investigate any report of misconduct.
  • We will not permit a massage therapist under investigation to work with clients until the investigation has concluded.
  • We will maintain written records of every report and investigation.
  • We will report the incident to the licensing board, law enforcement, and other agencies as appropriate.
  • We will support clients in whatever course of action they choose to take.

The power is yours

There is a natural power differential when a person decides to get a massage. When one person is trained, familiar with the environment, standing up, and fully dressed, and the other has none of those advantages, it can be easy to feel like someone receiving a massage has no power at all. But it’s important to know that, no matter how much of an expert a person may be in massage, you are the expert on your experience. And as the expert on you:

  • You have the right to tell your massage therapist to change or stop what they are doing for any reason.
  • You have the right to end your massage session at any time for any reason.
  • You have the right to stop seeing your massage therapist, or to choose a new massage therapist, for any reason.
  • You have the right to report any misconduct to to your massage therapist’s supervisor2, to their licensing agency, to law enforcement3, or to all three.

Again, you have a right to feel safe while getting a massage.

And since we’re having an open conversation about safety, we also need to be clear about one more thing: massage therapists also have a right to feel safe while giving a massage.

Ensuring the safety of massage therapists from clients who would harass, assault, or otherwise harm them is another conversation that you might not always be privy to as a client, but is a major point of discourse in the massage therapy community. For whatever reason, there are still people out there who confuse (or choose to conflate) massage therapy with sex work, and feel free to act on that impulse regardless of the wishes of the therapist in question.

If this is obviously problematic to you, like it is to 99% of the people in the world, then you don’t really need the following reminder.

But if you’re in that 1% and believe you’re owed sexual favors by virtue of existing and rely on that sense of personal entitlement while preying on massage therapists, especially those who are inexperienced or economically disadvantaged, here’s a wake-up call for you:

Your massage therapist also has rights

  • Massage therapists have the right to refuse to provide any service they feel would be inappropriate, out of their scope of practice, uncomfortable, or unsafe.
  • Massage therapists have the right to end a session at any time if they feel unsafe with a client.
  • Massage therapists have the right to no longer see a client they feel unsafe with or unqualified to treat.
  • Massage therapists have the right to report a client’s inappropriate behavior to their supervisor and to law enforcement.
  • Massage therapy business owners have the right to stop scheduling a client for inappropriate behavior, to ban them from the premises, and to warn other local therapists about them. (And massage therapists do talk to one another. It’s a small profession.)

In the end, everything is better off in the light.

It’s better to have a major exposé in the news than for abuse to go on unaccounted-for. It’s better to ask hard questions before choosing a new massage therapist than to go into a session anxious or afraid. And it’s definitely better for massage therapists to address the issue of safety head-on, rather than pretending the concern doesn’t exist.

We all have a right to feel safe.

Hopefully, if we continue to work together to shine light into the dark corners of the world, all of us will. 


(1) State of Illinois Massage Therapy License Numbers for current staff:

  • Laura “Lola” McQueen 227018703
  • Karyn Claflin 227016354
  • Lucas Crawford 227018421

(2) Karyn Claflin, Owner, Restoring Balance Massage Therapy and Yoga
karyn@balancechampaign.com
cell (217) 352-7944

(3)Champaign Police Department
Emergency Calls: 9-1-1
Non-emergency: 217-333-8911
82 E. University Avenue
Champaign, IL 61820
217-351-4545